Frequently Asked Questions

Ordering

How do I place an order?

You can easily place an order by adding the desired item to your cart and checking out through our secure payment environment.

Can I still change or cancel my order?

As long as your order has not yet been processed, you can change or cancel it. Please email us as soon as possible at Info@oreqanic.com.

Payment

Which payment methods do you accept?

VISA
Mastercard
American Express
Maestro
Union Pay
Apple Pay
Google Pay

Is online payment safe?

Yes. Our payment environment is fully secured according to the latest standards, including SSL encryption.

Shipping and Delivery

What is the delivery time?

Because we work with multiple suppliers, the average delivery time is 6 to 9 business days.

What are the shipping costs?

All orders within the UK are shipped free of charge.

Can I track my order?

Yes, once your package has been shipped, you will receive an email with a track and trace link.

Returns and Exchanges

Can I return an item?

Yes, you have a 14-day cooling-off period. See our Return Policy for all details.

How do I return a product?

Please register your return first by emailing Info@oreqanic.com. You will receive a return form and further instructions.

Are return costs at my expense?

Yes, return shipping costs are paid by the customer, unless the item was damaged or delivered incorrectly.

Can I exchange an item?

Yes, email us at Info@oreqanic.com with your order number and the desired size or color. We will immediately check availability.

Product Information

How do I know which size to choose?

Each product includes a size chart. If you are unsure, contact us and we will be happy to advise you.

Are the colors the same as in the photos?

We do our best to display colors as accurately as possible, but slight differences may occur due to screen settings.

Company details

Store name: Oreqanic
Company name: Amaeze B.V.
Registration number: 87009072
Registered address: Korfmakersstraat 7D, 8911 LA Leeuwarden
Warehouse address: 12 Norwich St, Cambridge CB2 1NE, United Kingdom

Need help

Email: Info@oreqanic.com
Phone: +44 7537 133881

We aim to respond within 24 hours.

Customer service hours:
Mon–Fri: 9:00 a.m.–6:00 p.m.
Sat: 12:00 p.m.–5:00 p.m.
Sun and public holidays: Closed